A view of the lake at The Park Campus.

Academic appeals and student complaints

The university's procedures follow a set of formal guidelines to which students and staff of the university must adhere.
See the academic appeals and student complaints user guide.

Academic appeals

Our appeals procedures are based on a set of assessment principles.

Please note that academic appeals are not allowed on the grounds that in your view you should have been awarded a higher mark.

Appeals are considered only if they are based on the following grounds:

  • that, at the time of the assessment, there existed circumstances which adversely affected the student’s performance and which the student was unable to communicate to the Board of Examiners before it reached its decision. In making such a case, the student shall provide valid documentary evidence where appropriate. Retrospective medical certification will not be accepted as valid;
  • that there has been an administrative error or procedural irregularity during the conduct of the relevant assessment of such a significant nature as to have materially affected the approved grade or mark awarded.

If you wish to submit an academic appeal please read the procedures below:

Academic appeals procedures
Academic appeals flowchart
Student academic appeal form

Student complaints

If you wish to submit a complaint please read the procedures below:

Student complaints procedures
Student complaints flowchart
Student complaints form
Student complaints officers

If you have any questions regarding the academic appeals and student complaints process, please view the frequently asked questions.

For further advice regarding academic appeals and student complaints please contact appealsandcomplaints@glos.ac.uk or the Students' Union.

Public complaints

The University of Gloucestershire is committed to providing the highest level of service for its students and other members of the public who may have contact with the university, and it values feedback from individuals on their interactions with, and observations of, the institution. 

It is recognised that, on occasion, legitimate complaints may be raised by individuals in relation to services or facilities provided by the university. The institution takes complaints very seriously and acknowledges that lessons can be learnt from them, enabling the university to continue to improve and enhance the quality and effectiveness of its services.

To lodge a formal complaint you must:

  • Have attempted to resolve the issue through approaching the person(s) directly responsible for your area of concern, and after using local procedures, have good reason to consider that the matter has not been satisfactorily resolved
  • Complete the public complaints form and submit this within three months of the last incident relating to the problem occurring (unless special circumstances can be claimed) setting out the grounds of your complaint and desired outcomes.

If you wish to submit a public complaint please read the procedures below.

Public complaints procedures
Public complaints form